Refund Policy

Refund Policy

At Elite Salon Supplies, we are committed to providing quality products and excellent customer service.

If a product is faulty, defective or arrives damaged, please contact us as soon as possible. We will assess the issue and, where required under Australian Consumer Law, provide an appropriate solution, which may include a replacement, repair or refund. In the event that the purchase was a sale item, your account will be issued with a store credit.

Change of Mind

We do not offer refunds or exchanges for change of mind purchases, including where you have decided you no longer require the product, have no use for it or simply do not like the product.

However, we are always happy to discuss your purchase and will do our best to assist you wherever possible.

If you have any concerns regarding a product or your order, please contact our team. We are committed to resolving any issues promptly, fairly and courteously.