Refund Policy

At Elite Salon Supplies, we are committed to providing quality products and excellent customer service.

If a product is faulty, defective or arrives damaged, please contact us as soon as possible. We will assess the issue and, where required under Australian Consumer Law, provide an appropriate solution, which may include a replacement, repair or refund. In the event that the purchase was a sale item, your account will be issued with a store credit.

Product Description We make every effort to represent our products accurately. Please note that colours may vary slightly from on-screen images. You are always welcome to see the products in person at our wholesale facility for clarification before purchase. If an incorrect colour is sent by us, we will happily swap out the item for the correct one if the incorrect item is still unopened and in its original packaging.

Change of Mind

We do not offer refunds or exchanges for change of mind purchases, including where you have decided you no longer require the product, have no use for it or simply do not like the product.

However, we are always happy to discuss your purchase and will do our best to assist you wherever possible.

If you have any concerns regarding a product or your order, please contact our team. We are committed to resolving any issues promptly, fairly and courteously.

Training Cancellation and Refund Policy

There will be no refunds for any training booked where the student is a no show, has a change of mind or cancels within seven (7) days of the booked training date.

Cancellations made with at least seven (7) days notice will be able to re-book the cancelled training for another date on our training calender.